What Is Active Listening? by Amy Gallo

 https://hbr.org/2024/01/what-is-active-listening
“What Is Active Listening?” by Amy Gallo on Harvard Business Review explains that active listening is a crucial communication skill that involves several key components:

1. Reading Body Language and Tone of Voice: Understanding non-verbal cues is essential.
2. Maintaining Attention: Staying focused on the speaker without distractions.
3. Controlling Emotional Responses: Being aware of and managing your own emotions during the conversation.

The article emphasizes that while techniques like nodding and repeating back points are helpful, they alone may not make the speaker feel truly heard.