..."As Bezos charged full force into the Wild West that was the Internet then, he was — and still is today — guided by a single belief: Do what is best for the customer."
..."Finally, he's obsessive about finding problems and fixing them.
"Taking real pride in operational excellence, so just doing things well, finding defects and working backwards — that is all the incremental improvement that in business, most successful companies are very good at this one. ... [Y]ou don't want to ever let defects flow downstream," Bezos says to Rose. "That is a key part of doing a good job in any business in my opinion.""
..."Finally, he's obsessive about finding problems and fixing them.
"Taking real pride in operational excellence, so just doing things well, finding defects and working backwards — that is all the incremental improvement that in business, most successful companies are very good at this one. ... [Y]ou don't want to ever let defects flow downstream," Bezos says to Rose. "That is a key part of doing a good job in any business in my opinion.""
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